COVID-19 Response

Your safety is our top priority.

Now we have better infection control for our clients and caregivers.

woman washing her hands with soap

Care Protect

Our New System for Client and Caregiver Safety

In this challenging time, we’re working around the clock—developing new protocols, caregiver training, and technology—to mitigate the spread of coronavirus and support the health of our clients and Care Professionals. That’s why we’ve developed Care Protect.

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Pre-Visit Check and Safety Tools for Care Pros​

  • Prior to every visit, Care Pros are required to take their temperature and confirm that they have no fever or symptoms of illness.
  • Care Pros receive ongoing support, information, and reminders to verify they are following our protocols and universal infection control standards.
  • We’re ensuring that all Care Pros have supplies such as thermometers and paying for flu shots if they need one.
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Expanded PPE Requirements and Training

  • We’re providing masks for Care Pros to wear at every shift.
  • We’ve expanded our requirements for when masks and gloves must be worn—and documented them for clients and Care Pros.
  • Care Pros are trained by video on the proper use of personal protective equipment (PPE).
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Additional Safeguards to Support Safety

  • If a Care Pro reports flu-like symptoms, we immediately restaff their visits and notify the client’s family.
  • Before returning to work after an illness, a Care Pro must follow our new clearance process, in accordance with CDC guidelines.
  • We’ve updated our client consultations to ensure proper protections are in place before care begins.
  • Our trained support team is available 24/7 to handle any urgent client situations.

Stay at home and be safer.

While home is the safest place for your loved one during these uncertain times, not all home care agencies can offer the same level of assurance. Be sure you’re working with an agency that prioritizes the health and well-being of your family and your caregivers—and has systems and protocols in place to support your safety.

To learn what questions you should ask a home care agency you’re considering, download Your Infection Mitigation Safety Checklist, our free guide for families seeking in-home care for an older loved one during COVID-19.

Download Safety Checklist